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Where is the FlightSim Pilot Shop located? Where does my product ship from? Article rated 4.2/5.0
Our state-of-the-art warehouse facility and headquarters is located in sunny Jupiter, Florida (USA). We carry thousands of items in stock and our staff processes and ships all orders promptly. We ship...
How do I know if a product is in stock? Article rated 4.0/5.0
FSPilotShop.com uses real-time inventory controls so when you see an item listed on our site, you know it's in stock! From time to time we take pre-orders on certain items before their official releas...
Can I place an order by phone? Article rated 3.9/5.0
Absolutely. If you prefer to place an order by phone, please contact us at 561-972-5125. Our sales staff is available 8 AM to 6 PM EST and happy to assist you.
Can I pay by check or money order? Article rated 4.4/5.0
Yes, you can pay by check or money order and mail us your payment. All payments must be in US dollars, so if you are outside of the USA, please get a US dollar money order from your bank. Please downl...
How much does shipping cost? Article rated 4.1/5.0
Shipping costs are based on weight and location, so placing various items in your cart and starting the checkout process will calculate the exact cost of those items to your doorstep. You do not have ...
What is the FSPilotShop holiday shipping schedule for 2012? Article rated 3.3/5.0
For orders within the US:FedEx ground delivery is guaranteed when you order before 3 PM EST on December 17th to all locations. Ground delivery is still available to mid-west and eastern states up ...
I'm looking for a specific item that I can't find on your site. Can you get it for me? Article rated 4.4/5.0
We carry over 2500 items from hundreds of vendors and virtually every product that is available for flight sim. However, if there's something specific that you can't find on our site, contact us and o...
Why do we require registration on our website to purchase? Article rated 3.1/5.0
We require registration to make shopping easier for you. Since many of our products are available for instant download, registering on our site allows you to keep all of your download links accessible...
I am trying to retrieve my password, but I'm not receiving the email. Article rated 2.9/5.0
The password retrieval link instantly emails you a new password in the event that you forgot your old one. However, certain email accounts such as AOL may block these emails thinking that they are spa...
Can I get an instant download mailed to me on CD instead? What is ON CD-ROM? Article rated 4.0/5.0
Any software product that is offered as an instant download can also be burned onto a CD and sent to you for a nominal additional fee (plus shipping). Simply select the ON CD ROM option from the drop ...
How do I know which products support FSX or if they only support FS2004? What about Windows Vista/7? Article rated 4.1/5.0
The FlightSim Pilot Shop has created a special FSX Certified logo to designate which software titles are suitable for FSX. If this logo is not displayed, only FS2004 is supported. Please note that all...
Do you have any stores? Article rated 4.3/5.0
FSPilotShop is an online retailer with our own warehouse, but we do not have a retail store and our products are not available at other retailers. You would need to order through our website and have ...
I accidentally purchased something as a download that I want on a CD. Can I change a download to a CD? Article rated 4.4/5.0
Sure, if you purchased a download and want to change it to a CD after your order was completed, please follow the following steps. 1. Login to your account here https://www.fspilotshop.com/login...
What if my email address or other personal information needs to be updated? Article rated 3.4/5.0
Any personal information including your email address can be changed or updated by logging in to your account. Please DO NOT create a new account. Creating a new account may cause problems retrieving ...
What are rewards points? Article rated 3.0/5.0
Rewards points are like cash that you can use towards future purchases! Every order you make from FSPilotShop.com earns you rewards points and enrollment is automatic. Once you accumulate enough, you ...
Are you new to flight simulation? Find some good information here. Article rated 3.5/5.0
Welcome! Are you new to flight simulation? Wondering what it’s like to sit in the captain’s seat of a magnificent aircraft as you accelerate down the runway and lift off into the wide open skies?...
How do I know if an add-on will work with my computer? Article rated 3.3/5.0
All add-ons are designed to work with any PC that is capable of running Flight Simulator. So as long as your PC runs FSX (or FS2004) fine, any FSX (or FS2004) add-on should also run fine on your PC. I...
I've already made a purchase. How do I get help? Article rated 1.4/5.0
We want to make sure you are pleased with your purchase and know how frustrating it can be if you're having trouble using a product. We want you to receive the best assistance possible if you have que...